Privacy - All of our packages are shipped discreetly from our warehouse in Broomfield, CO, in plain packaging with “Kay Hill Ltd” as the name on the return address.

Processing Time - If the item you purchased is in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and Holidays will be processed the following business day.

Shipping Costs - Your order total will determine your shipping cost. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping option.

Shipping Methods - Once the order is processed, the shipping method you choose will determine when you receive your order.

Free Shipping Promotions – Our Free Shipping Offer is for non-expedited service for orders totaling $69 or more after discounts. This offer is good for U.S. orders only.

Different Billing & Shipping Addresses - As a fraud prevention measure, orders which request shipping to any address other than the credit card billing address may require additional authorization. A member of the Tabu team may call the number provided to verify the order information and request further information if necessary. Please provide a valid phone number and email address so that your order is not unnecessarily delayed. We promise to be discreet and make no reference to the contents of your order!

P.O Boxes - All orders shipped to P.O. Boxes will be shipped USPS Priority or USPS Next Day.

Undeliverable & Lost Packages - Once your order ships, we’ll send you an email confirmation with your tracking number. If your order is returned to us as undeliverable due to an error on your part, (such as an incorrect address, missing apartment number, etc.) you may pay an additional fee to have it re-shipped or re-routed. If the delivery problem is determined to be due to an error on the part of TabuToys, we will replace or refund the order.

Tabutoys.com is not responsible for lost/stolen packages with a confirmed delivery status from the carrier. If your package is lost prior to delivery, please let Customer Service know as soon as possible. If the package is not delivered, we’ll contact the carrier to investigate. Pending the results of the investigation we will replace your package.

Shipping Holidays/Offices Closed - There will be no pick up or deliveries on the (U.S observed) following dates:

• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas
• New Year's Eve
• New Year's Day

International Shipping & Customs - International orders can take anywhere from 5 business days to 4 weeks depending on destination. Buyers are fully responsible for complying with their country's laws, customs regulations, taxes, and duties. Some countries are high-risk for customs seizures. Tabutoys.com is not responsible for packages delayed or detained in customs.

Please select your items carefully as our international return policy is quite strict.

• Customer will be responsible for all taxes, customs or tariffs imposed by the receiving country. Customer will be responsible for abiding by all laws of their receiving country, as they pertain to adult merchandise.
• Your package will require a signature so that any duties and customs fees can be settled. If you refuse your package you will be charged the return shipping fees. The original shipping fees will not be refundable.
• Customs forms will be filled out utilizing the numeric harmonized tariff code for the items within. We will keep everything as discreet as possible on the shipping label. However, a detailed Commercial Invoice will be available to Customs Agents in a sealed pouch on the outside of your package as required by customs regulations.
• All motor or battery operated items will be opened and tested prior to shipping. Once determined to be in working order these items will not be eligible for return.
• International customers are responsible for shipping costs of warranty replacements, travelling both directions. We require that you send us the product and all accessories, along with a copy of your original receipt or order confirmation.
• All packages will ship via a traceable method and the transaction will be considered complete upon delivery confirmation.
• Free shipping offers are not extended to international orders at this time.