Tabu FAQ





Why should I trust Tabutoys?


Can I shop here if I’m under 18?


 Is ordering online secure?



How do I place an order?


If you would like to place order online, simply add the items you wish to order to your shopping cart and proceed to checkout. Register with us for a faster checkout, to track the status of your order and more. (You can also checkout as a guest.)

Phone orders may be placed at 1-800-921-1266 Monday through Friday, 10-6pm central standard time. Please have your product names ready along with your credit card information.

Sorry Kids, You must be at least 18 years of age to order from (even though your Mother probably thinks you're playing Fortnite.)

We will never knowingly ship an order to any persons under 18. By use of this site you confirm that you are 18 years of age or older.

What payment options do I have?


Tabutoys accepts Visa, MasterCard, American Express, Discover, and Paypal. Not to worry. Credit card charges show up on your statement as, “Kay Hill Ltd.” as opposed to “Shady Dildos Inc.”.

What happens after I place an order?


Oh, the anticipation!

After you submit your order you'll receive a shipping confirmation email.

Once the order has shipped from our warehouse, a separate email will follow containing your tracking number.

Now you can just sit back and excitedly wait for your package to arrive.

Not receiving important updates? Please check your spam filter and be sure to add us to your safe senders list.

Can I cancel my order?


We can’t guarantee we will be able to cancel the order but will do everything in our power to accommodate you. We want you to LOVE your purchase, so be sure you’re choosing wisely and reading the descriptions prior to submitting. If you need help, feel free to contact us here. We’re delighted to assist you.



When is my order shipped?


Patience, Darling. We ship within 24 hours of your order being placed on regular business days. (Regular Business days = Monday through Friday. )

When can I expect my order to be shipped?


Patience, Darling. Orders placed Monday through Friday are typically processed within 48 hours. The shipping method you choose will determine how fast your package will arrive.

Will my order be shipped discreetly?


Of course. Your privacy is important to us. Your order will arrive in a plain shipping container or mailer with only our address and the name Kay Hill, Ltd. on the mailing label. There will be no outside indication of the pleasurable purchase you’ve made.



Can I return an order?


Because we sell sex toys, not Subarus, you can’t take the merchandise out for a test drive and return it if it doesn’t work for you. We know you understand. In the event that your product has a manufacturing defect or was damaged in transit, please let us know within 30 days of purchase.

What do I do if I receive a faulty item in my order?


Oh no! Before you channel your rage into a scathing Yelp review, please take a deep breath and repeat the following mantra:

"Defects happen."

If you receive a damaged or faulty product we will gladly replace it or issue a refund back to your original form of payment.

We give you 30 days to contact us by phone or chat (during regular business hours) or email to request an RA.

Unauthorized Returns made without RMA approval will be returned to sender.

Please read our Return Policy for more information.

What do I do if I received the wrong product?


Please forgive our technical difficulties! Just let our team know and we'll reship the correct product ASAP.

What about a "Satisfaction Guarantee?"


We can't please everyone (We're not tacos.)

Isn't the customer always right?



Call: (800) 921-1266


Your satisfaction is our top priority. So if you could try to act really satisfied, that would be a big help.

- Randy Glasbergen

Customer Stories


"This site stands out for a few reasons:

1) They are very informative about sex toys and how you use them.
2) amazing customer service. They will answer everything
3) Better selection of high end brands and products than you see in most sex shops."

Madison P

29 MAR 2019, 12:21



With this virtually unending expanse of sexual implements, lingerie, creams & sex furniture, what's a guy to do? Not that anyone needs to know what I ordered but it was so easy and painless here. Check out is a breeze, shipping is nominal and delivery is discreet.."

Ed L

1 FEB 2009, 6:03


"Your store is POISON!

You are using immorality and liberal feminism to destroy the institution of marriage. As a Christian woman I feel that sex toys, fornication and masteraction is the wages of sin. Therefore repent and turn back, so that your sins may be wiped out - Acts 3:19"


7 SEP 2016, 9:07