OUR RETURN POLICY

a.k.a "Don't Be THAT Customer"

Due to the intimate nature of our products, we only accept returns for defective items. Why? Picture this:

You’re in line at a busy store. At the counter is a woman we’ll call “Karen.” You already know the type—voice like a foghorn, attitude like expired milk. She’s demanding a refund for a crock pot she deep-fried fish in for a year, or maybe a comforter that looks like it lost a fight with a monster truck. The cringe is palpable.

Now swap that crock pot for a well-loved dildo she’s slamming down on the counter. Exactly. Nobody wants that scene in their brain—or their mailbox.

If this sounds like you, we suggest you try speaking to the manager WITHIN.

Here’s the deal:

Yes: Of course, we'll take back anything defective or damaged in transit within 30 days. You’ll get a replacement or refund, because we aren't jerks. If you did the damage, Baby, that's on you.

Nope: We won’t take back toys that were “too big, too small, or not your vibe.” That’s not a defect—that’s a dating app problem.

Never ever: We don’t and won’t resell used products. Everything you buy from us is fresh, clean, and brand-spanking new. (Emphasis on spanking.)

Bottom line? We want you to be thrilled with your purchase, but don’t be a Karen. Keep your toys, keep your dignity, and let us keep the returns hygienic.